Below you will find a number of frequently asked questions. Is your question not listed? Please contact the customer service team of HOM-shop.com, this can be done through the contact form on the right side of this page.

1   General

1.1  Where can I find the General Terms and Conditions?

Our General Terms and Conditions can be read on this page.

1.2  Do you have a privacy policy?

The Privacy Policy can be read on this page.

2  Ordering

2.1  How can I easily order articles?

To make ordering articles easy, we have made a handy step-by-step plan. Click here.

2.2 I made a mistake when ordering. What to do now?

It can always happen that you make a mistake when ordering. If this happens, please contact our customer service team as soon as possible. We can then adjust or cancel your order at any time. Our customer service team can be reached via the contact form on the right side of this page.

2.3 Do I get an order confirmation when I have placed my order?

Yes, have you gone through all the steps of the process then you will receive within a few seconds by email a confirmation with the corresponding details. If you still have questions, please contact us via the contact form on the right of this page or send your question by e-mail to [email protected].

3  Payment

3.1  What payment options does HOM-shop.com offer?

At HOM-shop.com you have the choice of different payment options.

• You can pay via IDEAL. With IDEAL you pay in your familiar internet payment environment, based on specific security methods of your own bank. As an internetbanker it is possible to use IDEAL directly. Banks that use IDEAL are among others ABN-Amro, ASN Bank, Fortis, ING, Rabobank, SNS Bank.
• You can pay by using Bancontact/Mistercash. With Bancontact/Mistercash you pay in your familiar Internet payment environment, based on specific security methods of your own bank. As an internetbanker it is possible to use Bancontact/Mistercash directly.
• You can pay securely online with PayPal by credit card or simply through your own bank account.

3.2 How long does it take for my payment to be processed?

The payment and processing of IDEAL, PayPal and Bancontact/Mistercash is done at HOM-shop.com and will be processed immediately. This ensures that your order can be sent faster and you can enjoy your purchase sooner.

4  Shipping and delivery

4.1  What are the shipping costs?

For shipping costs inside and outside Europe click here.

4.2 Can I follow the parcel after it has been shipped?

Your order will be sent via PostNL. You will receive a Track&Trace code via e-mail. This allows you on the site of PostNL to track your package.

5  Exchanges & returns

5.1  Can I exchange or return articles?

All our products have a trial period of 14 calendar days. This period starts on the day after receipt of your order. Click here for the exchange or return procedure.

5.2 Where can I drop off my return package?

A return package can be dropped off at the nearest post office.

5.3  Who pays the shipping costs for a return shipment?

The costs of returning items will be at your own expense and risk. Unstamped or insufficiently stamped shipments will be refused.

5.4  How should I pack the return items?

If possible, returned items should be returned to us in the undamaged original packaging.

6   Contact

6.1  Through the contact form on the right side of this page.

If you have a question about a product in our webshop, please use the contact form on the right side of this page.

6.2  By e-mail.

Questions can be sent by e-mail to: [email protected].

6.3  By phone.

You can reach us by phone on working days (Monday to Friday) between 8.00 and 18.00 hours (WEST) on 085-0028133 (+31 85-0028133).

7   Complaints

7.1  I have a complaint.

You can send a complaint to: [email protected].